CLINIC POLICIES 

BOOKING POLICY

Due to a high demand of our services we ask that prior to booking an appointment you agree to our terms and conditions.

• Clients must arrive 10-15 minutes early to all appointments to ensure that your appointment runs for the full duration of your scheduled booking time and the appropriate consent forms are filled out. If you are running late the clinic reserves the right to cut your treatment time to ensure that our therapist’s are not late for their next following booking.

• For all mobile bookings you will be required to pre pay a non-refundable payment of $50 to secure your booking, this $50 will come off the total of the treatment on the day of the appointment.

• A notification reminder will be sent via SMS prior to your scheduled appointment to confirm your appointment we require you to confirm your appointment by responding YES to the message this gives you to opportunity to cancel or reschedule your appointment if needed. 

• We have sent out sms reminders so that NO SHOWS or last minute cancellations do not occur. We understand that you may need to change your booking, and we kindly request that you provide us with a minimum of 48 hours to allow us enough time to offer that spot to another client, please phone the clinic on 0421 387 574 if you cannot make your booking or your unavailable. If sufficient notice is given (48 hour’s prior) your full pre-payment will roll over to your next scheduled appointment.

CANCELLATION POLICY

For any cancellations or appointment changes, 48 hours notice is required.

When a $50 deposit has been pre paid for the booking and there has been a late cancellation, no show or your not at home for the mobile service, the $50 will be forfeited.

if you have not already prepaid for your appointment a late cancellation fee will be added to your next appointment. 

This policy is to confirm your commitment to attending the scheduled appointment and to protect Advanced Beauty and Skin Clinics interest in the incident of late cancellations or no shows.

Thank you for being a valued client and for your understanding and cooperation as we institute this policy. This policy will enable us to open otherwise unused appointments to better serve the needs of all our clients.

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PAYMENT POLICY

• We accept Eftpos, Visa, MasterCard, Cash, regrettably we don’t accept bank cheques or American express 

• We do not hold any personal client accounts, all appointments preformed the day of the treatment must be paid in full that day.

• If you fail to pay for your service the day of your treatment or leave the premises without payment or knowledge of the therapist, you will be banned from the clinic and all future appointments will be immediately cancelled. In this circumstance Advanced Beauty and Skin Clinic holds the rights to legally pursue this incident.